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Aircall competitor3/16/2023 ![]() Leverage Aircall Advanced Analytics to review past performance, find areas of improvement, and make customer experience your competitive advantage.įirst, create your account for free (7-day trial with no credit card required) here. Top 15 Aircall Alternatives and Competitors ice Contact Center Call Center Studio Five9 Virtual Contact Center Twilio Flex Avaya OneCloud NICE Genesys Cloud CX CloudTalk Zendesk Talk Talkdesk CX Cloud Cisco Webex Contact Center RingCentral Contact Center Vonage Contact. Monitor your customer service team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your conversations and customer experience. With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. ![]() In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! With automatic tag sync, trigger workflows in Zendesk straight from Aircall tags. All call comments and tags captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.Īll calls are automatically logged as tickets in Zendesk Support along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. If the contact doesn’t exist, Aircall can automatically create a new one. When a call is answered, a new ticket is automatically created and displayed on the agent’s screen. On incoming calls, the contact page of the caller is displayed automatically, while caller details are pulled directly from Zendesk Sell as well as all your other installed integrations to give you the complete picture of your customers.
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